Author Archives: Salesforce Ben | The Drip

Why Understanding Logical Fallacies Is Crucial for Salesforce Business Analysts

Ever get the feeling that someone’s ideas or arguments just don’t add up? They sound reasonable, but you know in your gut that…
Continue reading

Creating a Salesforce Campaign Influence Model That Actually Reflects Your Impact

Campaign Influence in Salesforce is supposed to help marketers prove their value. But the reality is that the standard models (Primary Campaign Source…
Continue reading

Salesforce Certifications Don’t Prove Mastery But Dismissing Them Proves Something Else

I recently found myself scrolling through LinkedIn, and saw that the Salesforce ecosystem is once again lighting up with the familiar argument: do…
Continue reading

The Creeping Scope in Salesforce Projects: A Cautionary Halloween Tale

It starts the same way every year. A crisp autumn breeze, people putting on their fancy dress. And in the dim light of…
Continue reading

Building Resilient Architecture in Salesforce: Lessons from Murphy’s Law

“Anything that can go wrong will go wrong.” You’ve probably heard this before. Maybe you said it yourself. Perhaps you work in one…
Continue reading

Glossary of Salesforce Product Name Changes

In the ever-changing world of Salesforce (and enterprise technology), product capabilities evolve and adapt – and in the case of Salesforce’s product portfolio,…
Continue reading