Category Archives: The Authors

Is Salesforce Renaming to Agentforce? The Ecosystem Reacts to Rumored Name Change

Salesforce is no stranger to a name change, especially in the Agentforce era. Sales is now Agentforce Sales, Service is Agentforce Service, Data…
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14 Ways to Use Salesforce Mapping and Routing

The paper maps of the past are gone, and sophisticated mapping and routing technology is available in Salesforce to help with inefficient field…
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Why Understanding Logical Fallacies Is Crucial for Salesforce Business Analysts

Ever get the feeling that someone’s ideas or arguments just don’t add up? They sound reasonable, but you know in your gut that…
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Creating a Salesforce Campaign Influence Model That Actually Reflects Your Impact

Campaign Influence in Salesforce is supposed to help marketers prove their value. But the reality is that the standard models (Primary Campaign Source…
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Salesforce Certifications Don’t Prove Mastery But Dismissing Them Proves Something Else

I recently found myself scrolling through LinkedIn, and saw that the Salesforce ecosystem is once again lighting up with the familiar argument: do…
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The Creeping Scope in Salesforce Projects: A Cautionary Halloween Tale

It starts the same way every year. A crisp autumn breeze, people putting on their fancy dress. And in the dim light of…
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Building Resilient Architecture in Salesforce: Lessons from Murphy’s Law

“Anything that can go wrong will go wrong.” You’ve probably heard this before. Maybe you said it yourself. Perhaps you work in one…
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Check your Email Sender in Account Engagement

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5 ways to Push Prospects from Account Engagement to Salesforce

All the ways to assign prospects from Account Engagement to Salesforce.
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Marketing Cloud for Account Engagement customers – What, How and Why?

As an Account Engagement User, you’ll have seen this banner displayed since the Winter ’25 release prompting you to explore what is new…
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