PARDOT BLOGS FROM AROUND THE WORLD

PARDOT ARTICLES WRITTEN BY EXPERTS

Every week we gather and categorize all the Pardot articles across the interwebs, internet, and blogospheres.

All Pardot Admin Salesforce Ben | The Drip Pardot Forms Salesforce and Pardot Lead Management Lead Routing Leads Greenkey Digital Pardot API Pardot Segmentation Opportunity Contact Roles Pardot Certifications Lead Scoring Pardot Geeks Nebula Consulting

10 Spooky Things Creeping Around Pardot (Account Engagement)

Every professional working with Pardot (Account Engagement) and Salesforce has experienced org terrors. Whether unexpected issues that sneak up on you or malpractice that has gone unnoticed for too long, it can cause a huge scare. Just like a horror film these are issues that will creep up, and there needs to be heroic action to resolve them. From ghosts…
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Account-Engagement-Development-Suite

New: Get Demo Orgs for 20+ Salesforce Products

When I started with Salesforce, the Demo Org (Developer Edition org) was my go-to for everything. Before the days of Trailhead, scratch orgs, and the now many different products on offer, my Demo Org was where I went to try things – it was all I really needed. Fast forward to today and that’s not the case anymore. There are…
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Pardot Forms

Pardot Forms: 12 Things You Should Know

Pardot forms are simple to set up and maintain (mostly) from within the point-and-click Pardot form builder. Select which fields you want prospects to complete, decide which actions you want Pardot (Marketing Cloud Account Engagement) to take when the form is submitted (known as completion actions), and place the form on your website/landing pages – and away you go!
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Account-Engagement-Development-Suite

50+ Salesforce Formula Examples

When it comes to formulas, which are used in a variety of places in Salesforce, the first thing that comes to mind is probably the good old formula field! In case you haven’t yet created your first formula field, feel free to take a look at our interactive tutorial post – learning how to get started may be useful before…
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Pardot Lead Assignement

How to Do Round Robin Assignment with Pardot (Account Engagement)

One of the key things to get right between Pardot and Salesforce is how we hand off prospects to sales. Some organisations have their sales team set up by geography, by product or by company size – but let’s say we don’t do that. Instead, all leads should be split equally amongst our sales reps, one after the other. The…
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Pardot Admin 2023

Manage Repeat Customers with Salesforce + Pardot (Account Engagement)

We’ve been thinking about how some organizations don’t fit the mold that’s typical for Pardot (Account Engagement) customers. How you welcome back existing customers, and process them through Salesforce, depends on your business operations. Repeat customers can include renewal opportunities, up-sells, self-service purchase requests – or even prospects, Leads, or Accounts that have been qualified in the past, surpassing a…
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Pardot Admin 2023

Only Create Salesforce Leads From Pardot (Existing Customers as New Leads)

We’ve been thinking about how some organizations don’t fit the mold that’s typical for Pardot (Account Engagement) customers. How you handle existing Contacts when they return, depends on your business operations. Reasons to send someone back into the lead lifecycle is based around the need to re-qualify – their circumstances may have changed, a previous Opportunity was “Closed Lost”, or…
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What are Account Engagement (Pardot) External Actions and External Activities?

If you ask anyone in Salesforce, “What’s new with Account Engagement (Pardot)?” they will probably say, “Extensibility.” Salesforce has been dutifully dedicating resources to extensibility, the ability to connect Pardot to different systems. Why should marketers care? 
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Pardot List Segementation

Pardot Dynamic Lists for Faster Segmentation (+ 10 Examples)

As Lists are the backbone of Pardot (Account Engagement) segmentation, you can think of Pardot Dynamic Lists as the muscles. Any marketer will be well versed in the age-old motto: “right message, at the right time” – segmentation lists play a key part in orchestrating the right moment. While every organization has their respective target audiences, there are some lists…
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Pardot Contact Roles

Introduction To Salesforce Opportunity Contact Roles

Contact roles define the level of influence that a contact has within an opportunity account, case, or contract. Opportunity contact roles provide a direct link between contacts and opportunities that doesn’t exist in the Salesforce data model.
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Account-Engagement-Development-Suite

Salesforce Business Analyst Certification: Why Should Marketers Care?

Salesforce announced the Business Analyst certification would be available from July 2022. On paper, the Business Analyst certification is suitable for “individuals who have 2 years of Business Analyst experience…and 2 years of Salesforce Platform experience.” After a career in Pardot/Salesforce consulting, and having spent years absorbing BA-related content running on Salesforceben.com, I thought I would have a go.
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Sending your first email from Account Engagement (Pardot)

I often get this question from clients: “We plan to start sending emails in Account Engagement (Pardot). How can we make sure that we do everything correctly?” Here are three steps to getting started correctly sending emails in Pardot.
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Account-Engagement-Development-Suite

Steps to Take When Faced With Prospect Complaints

When a prospect complains about the marketing communication we send through Account Engagement (Pardot), our first reaction is to panic. Like Kübler-Ross’ “5 Stages of Grief”, you could experience a variety of emotions when troubleshooting on behalf of disgruntled prospects – denial, frustration, bargaining – but the answer typically doesn’t warrant the stress.
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How to prevent Pardot category scores from overinflating

One of the features that sets Pardot/Account Engagement apart is scoring categories. Not only can you see the aggregate score of all engagement across all assets – you can see engagement grouped into categories.
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Say Goodbye to Real-Time Automation Rules

Automation Rules are one of the most powerful tools in Account Engagement (Pardot). Whether that is your lead management or opt-in process, this tool is essential to keep everything working. However, as of October 31st this year, real-time automation rules will become a thing of the past.
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